ORDER PROCESSING

Please allow 1 to 2 days to process your order. Expect an email within 1 to 2 days to let you know your order is on the way!

PRE ORDERS

  • If the overall pre-order within the same month is less than 10 garments

  • Production period: 20-30 days

  • Quality Check: 5-7 days

  • We will keep everyone informed should there be any changes or delays.

Since our business is run by a small team, to manage expectations and maintain high quality control, we will cap orders at a maximum of 20 pieces per garment design per batch. Waiting time for maximum order quantities may require more time for production and quality checks.

LOCAL DELIVERY

  • Local Delivery is only applicable in Singapore only.

  • All standard-sized packages will be delivered using Smartpac or any of our local delivery providers. The tracking number will be emailed to you.

  • Smartpacs can be tracked here: [Track Item]

  • The package will be delivered to the recipient's letterbox within 2 working days (Monday to Friday, excluding Public Holidays).

  • For non-standard-sized packages, other couriers with tracking will be arranged.

  • All your personal details will be kept strictly confidential. I duly respect your privacy and vice versa.

  • Give yourself an estimated 3 to 5 working days to receive your purchases!

INTERNATIONAL DELIVERY

  • Orders are generally shipped within 3 to 5 working days using your shipping provider. (i.e. Canada Post's delivery standard is 2 to 7 working days).

  • Free regular delivery will be offered at a minimum spending. A flat rate shipping fee will be charged for all orders that do not meet the minimum spending requirement.

  • UPS or Fedex will handle express shipments.

  • All your personal details will be kept strictly confidential. I duly respect your privacy and vice versa.

  • Give yourself an estimated 7 to 10 working days to receive your purchases!

If you have any further questions, please don't hesitate to, please to contact us.

Shipping Policy

Return & Exchange Policy

Dear Fashion Explorer,

We recommend that you check your goods immediately upon receiving them. If you face any issues with your accessory/accessories, please get in touch with us! We’ll do our best to help you~ If an error is made on our part, we'll do what we can to fix it!

Your satisfaction and happiness are our top commitments!

Online Return, Exchange & Refund Policy:

  • Returns and Exchanges are only valid for 14 days after the date of delivery

  • We only offer a one-time exchange on any given order

  • In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition.

  • We will address these on a case-by-case basis and try our best to work towards a satisfactory solution.

  • Item(s) must be returned in the same condition as it was received

  • No exchanges or refunds are permitted for promotional / sale items

  • Return shipping charges are non-refundable and are the customer’s responsibility

  • Refunds will be made only for the price of the item and excluding all shipping fees

  • Refunds will be made through the original payment method.

  • We reserve the right to refuse any return/exchange or refund request if it does not comply with our policies.

If you have any further questions, please don't hesitate to, please contact us.

We want to help you, and we appreciate your understanding. We’re here for you and grateful for your support~ Thank you.

Yours most sincerely,
WisteRilia by KiwiwiKrafts